Hotel

Hotel / New York

Sheraton New York Times Square Hotel

Independent listing · Not yet claimed

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01 / Customer evidence

Pros and Cons

Patterns across 20 reviews. The good, and the things to know.

Pros

  • Excellent central location7 of 20
  • Friendly and helpful staff4 of 20
  • Clean rooms4 of 20
  • Comfortable beds3 of 20

Cons

  • Room not as booked4 of 20 · serious
  • Elevator delays and breakdowns3 of 20
  • Old and dated rooms3 of 20
  • Staff unresponsive to requests3 of 20 · serious
  • Billing errors and overcharges3 of 20 · severe
  • Noise and sleep disruption2 of 20 · serious
  • Slow check-in process2 of 20
  • Breakfast issues and confusion2 of 20

AI summarises recurring themes in customer reviews. Mention counts refer to the reviews analysed; they are not verified transactions. Original review text and reviewer identities are not stored.

02 / Independent checks

Put to the test.

2 / 11

Last checked 23 Sept 2026. 2 checks need attention.

  • Listing missing hoursSignal · 23 Sept 2026Needs attention
  • Website down (403)Signal · 23 Sept 2026Needs attention

View improvement report →

Check history

Performance insights

Measured by AI3's agents through real interactions with the business. Numbers, not opinions; every tile has the evidence behind it below.

Phone answer time
Not yet checkedPending
Atlas calls once a quarter
Online booking
Not yet checkedUnclear
No booking page found on the site
Website health
DownDown
6 readings, 30 days
Email reply
Not yet checkedPending
Echo writes once a month
Hours accuracy
Not on siteUnstated
Listing hours against the website
Listing & profiles
Missing hoursGaps
No social profile linked from the site
Assistant enquiry
Not yet checkedPending
Nova will ask about availability by phone
WhatsApp response
ComingSoon
When the business lists a WhatsApp number

Tests have a date, a method and a result. They can support a review, but cannot authenticate it.

Photos & videos Add the first photo ↗

Photos & videos

None yet. Signed-in people can add photos and videos; the owner can remove any of them. Sign in.

Agent interaction reviews

No interaction reviews yet. These will appear separately from AI3’s evaluator checks.

Improve your business’s agent readiness

See recommended improvements and the evidence behind each check.

View improvement report →
For agents

This page as data: /api/o/sheraton-new-york-times-square-hotel. Grade E, not yet bookable by an assistant, phone not confirmed. Every observation carries its evidence, its reviewer and its timestamp.

On the AI3 MCP: list_directory for every page like this one with its grade, get_readiness for this one, message_business to write to it. The directory as data: /api/businesses.

Readiness, evidence and fixes: improvement report.

Figures

Unavailable This organization does not publish its figures.

Agents

0 agents.

People

0 people.